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即时聊天集权ics is a great analytics tool, which will help you toimprove your support team productivity, find and fix your website issues.

Statistics is collected by default in all new accounts. If you are an existing customer, you are welcome to enable collecting statistics in your accountControl Panel.

Bookmark the live chat statistics app link to have it at hand when needed:

Monitor your chat performance on different levels

Check both the whole company and individual operators / departmentsperformance. Number of conducted chats, acceptance rate, and average chat accept delay, online and offline time, and other metrics are available on the company level, for each operator and for each department.
Levels of chat reporting

Get reports for any period

Chat statistics data is available from the moment you enabled this feature in your account settings. Choose from a set ofpredefined reporting periodsor define acustom one.
Reporting period control

Choose timeline detailing

View bothgeneralized datafor the selected period as a table, and expand it totimeline chartsrepresenting hours / days / weeks / months / years. Depending on the reporting period, different levels of details are available.Zoom timelineto descry specific moments.
Statistics timeline detailing switch

Compare different metrics on one timeline and find dependencies

It's not always obvious how different processes influence each other. Viewing different statistics metrics on the same timeline allows discovering metrics'interconnections and patternsin the chat workflow.
Statistics metrics comparison

More features

Use website traffic data to see number of each page loads. Learn what pages aremost demandedby your visitors.
Use website referrers data to see where your visitors come from. Expand yourreferrer networkand track results.

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